Canada Post selects new service provider for Disability Management

Date Posted: 2011/05/25

As part of our commitment to support employees, we provide comprehensive disability-management programs, parts of which are administered by third-party providers. Great-West Life–Morneau Shepell will take over as the service provider for our existing Disability Management Programs that are currently administered by Manulife Financial. Although the provider is changing, all benefits and services offered through the programs will remain the same. Our goal remains to provide employees with the support they need when they need it, and that includes ensuring we have the best possible service model and provider.

As part of our commitment to support employees who are away from work for health-related reasons or who require accommodation through our disability-management services, we provide comprehensive disability-management programs, parts of which are administered by third-party providers.

We work to ensure these programs are best in class and rely on contracted services with external service providers to deliver professional and confidential case-management services. We follow best practices and ensure the programs are administered by industry leaders.

Manulife Financial has provided disability-management services for our Short-Term Disability and Sick-Leave Programs since July 2007.

To ensure we continue to deliver the best possible disability-management services to employees, we periodically assess service providers to ensure we partner with the one that best matches the needs of our employees and our company. A request for proposal process began in 2009, resulting in the selection of Great-West Life–Morneau Shepell as the service provider for the Disability Management Programs that are currently administered by Manulife Financial. The expected date for this changeover is November 1, 2011. All benefits offered through the programs will remain the same.

Great-West Life–Morneau Shepell will partner with us not only to administer disability-management services, but also to further support our company’s evolution to a best-practices approach for our disability-management programs.

We are working with Manulife Financial and Great-West Life–Morneau Shepell to ensure the transition is smooth and seamless for employees, team leaders and Associations/union partners.

About Great-West Life–Morneau Shepell

An industry leader in providing disability-management services and managing mental-health issues, Great-West Life–Morneau Shepell is familiar with our company and our employees, Shepell having been the provider of our Employee Assistance Program (EAP) since 2007. Great-West Life–Morneau Shepell offers a full continuum of workplace health solutions, including integrated, prevention-focused Employee Assistance Program and Health and Disability programs. Great-West Life–Morneau Shepell will work with a full range of healthcare professionals to ensure employees get the care and support they need when absent from work, and to ensure a safe return.

More information about this transition will be provided in the coming months.